Terms & Conditions

All appointments at Salon by FKZ must be booked through our website's online booking system or by calling our reception at 0161 332 2350.

When you book an appointment, you agree to:

• Provide accurate contact information
• Arrive on time for your scheduled appointment
• Notify us at least 24 hours in advance if you need to reschedule
• Complete any required patch tests before certain treatments

We understand that plans change. However, to respect our staff's time and allow other clients to book, we require:

• 24 hours notice for appointment cancellations or rescheduling
• 48 hours notice for package or multiple service bookings

Late Cancellation Fee: Cancellations made with less than 24 hours notice may incur a cancellation fee of up to 50% of the service cost.

No-Show Policy: Clients who do not show up for their appointment without prior notice will be charged the full service cost and may be required to pay a deposit for future bookings.

Important: We do not offer refunds for any treatments. All services are non-refundable once completed.

Client Satisfaction: If you are unhappy with the result of your treatment, we are committed to making it right. Please notify us within 48 hours, and we will:

• Assess the issue with our senior stylists or therapists
• Offer a complimentary correction or follow-up service where appropriate
• Work with you to achieve your desired outcome

Product Purchases: Unopened retail products may be returned within 14 days with receipt for store credit only (no cash refunds).

Opened Products: Opened products can be exchanged within 7 days if you experience an adverse reaction.

Gift Cards: Non-refundable but can be transferred to another person.

We love referrals! When you refer a friend or book together with someone else, both of you can enjoy exclusive savings.

How it works:

• Referral Discount: When you refer a friend who books their first appointment, you receive 10% off your next treatment
• Book Together: If two people book appointments together (same day or within the same week), the original customer receives 10% off their first treatment
• The discount applies to the referring customer's treatment only
• Valid for first-time referrals and joint bookings
• Cannot be combined with other promotional offers
• Discount must be claimed within 3 months of the referral booking

To claim your referral discount, please mention the referral or joint booking when making your appointment.

Payment is due at the time of service unless otherwise arranged.

We accept:

• Cash
• Credit and Debit Cards (Visa, Mastercard, American Express)
• Contactless Payments (Apple Pay, Google Pay)
• Gift Cards and Vouchers

Deposits: Some services may require a deposit at the time of booking, which will be deducted from your final bill.

To ensure a pleasant experience for all clients, we ask that you:

• Arrive on time (late arrivals may result in shortened service time or rescheduling)
• Keep mobile phone usage to a minimum during treatments
• Inform us of any allergies, medical conditions, or skin sensitivities
• Supervise children at all times if they accompany you
• Treat our staff and fellow clients with respect and courtesy
• Do not consume outside food or beverages (complimentary refreshments are provided)

Your health and safety are our top priorities:

• Please inform us if you are pregnant, have any medical conditions, or are taking medications that may affect treatments
• Patch tests are mandatory for certain services (see our Patch Test Policy)
• We reserve the right to refuse service if we believe it may pose a health risk
• Please reschedule if you are feeling unwell

As a valued client, you are responsible for:

• Providing accurate information about hair history, previous treatments, and allergies
• Following aftercare instructions provided by our stylists
• Communicating any concerns during your appointment
• Maintaining reasonable expectations about service outcomes

While we strive for excellence in every service:

• Salon by FKZ is not liable for allergic reactions when proper patch tests were not completed as required
• We are not responsible for hair or skin conditions caused by failure to follow aftercare instructions
• Color results may vary based on individual hair condition and history
• Personal belongings are the client's responsibility; we are not liable for lost or stolen items

We may occasionally photograph services for promotional purposes. If you do not wish to be photographed or have your images used on social media, please inform us at the start of your appointment.

Salon by FKZ reserves the right to modify these terms and conditions at any time. Updated terms will be posted on our website and in the salon. Continued use of our services constitutes acceptance of the updated terms.